Incompetent staff

Hello) My name is Sheveleva Maria. I prepare a questionnaire about incompetent staff. The aim of this research is to know how many people are not satisfied with the quality of service and so on.

Please answer the following questions. Make sure you answer all the questions in the spaces provided and tick the appropriate answers in the multiple-choice questions.

Note: Questions marked * are required to answer

Do you work?*

If you choose “No”, please write, what do you do?*

  1. i am a housewife.
  2. housewife
  3. work
  4. i am studying.
  5. i am a student, studying.
  6. i'm a student.
  7. student
  8. student
  9. study at university
  10. i study
…More…

How often did you meet incompetent staff in a hotel?*

Who are hotel staff that behave incompetently?*

Other

  1. the employees behaved competently.
  2. further
  3. i haven't met anyone like that.

What was the incompetent attitude of the employee?*

Other

  1. competent attitude of employees
  2. do not speak english

Have you tried to deal with this problem?*

If you choose “Yes”, write how you changed this situation?*

  1. with talking
  2. filed a complaint.
  3. with articulate speech and hard-to-refute facts
  4. left a negative comment on the hotel website

What measures were applied to this employee?*

Other

  1. none
  2. i do not know the feedback.
  3. don't know
  4. remark left unanswered

Select important competencies that a good hotel employee should have, in your opinion.*

Please rate how satisfied you were with your last stay at the hotel.*

  1. good
  2. 5+
  3. i was very satisfied. the last stay was a week ago in finland.
  4. totally satisfied
  5. very pleased
  6. at an average level
  7. 7/10
  8. normal
  9. 7.5
  10. overall, it wasn't bad.
…More…

Would you return to the hotel where you last stayed?*

Estimate the basic hotel services provided at the hotel during your last vacation.*

How old are you?*

Your gender*

The country in which you last visited the hotel.*

Other

  1. finland
  2. hungary, now you know who i am :) miss you!
  3. finland
  4. denmark
  5. estonia
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