Do you work?*
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Incompetent staff
Hello) My name is Sheveleva Maria. I prepare questionnaire about incompetent staff. The aim of this research - will know how mane people not satisfied with the quality of service and so on.
Please answer the following questions. Make sure you answer all the questions in the spaces provided and tick on the appropriate answers in the multiple-choice questions.
Note: Questions marked * are required to answer
If you choose “No”, please write, what do you do?*
How often did you meet incompetent staff in a hotel?*
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Who are hotel staff behaves incompetent?*
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Other
What was the incompetent attitude of the employee?*
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Other
Have you tried to deal with this problem?*
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If you choose “Yes”, write how you changed this situation?*
What measures were apply to this employee?*
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Other
Select important, in your opinion, competencies that a good hotel employee should have.*
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Please rate how satisfied you were with your last stay at the hotel. *
Would you return to the hotel where you last rested?*
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Estimate the basic hotel services provided at the hotel during your last vacation.*
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How old are you?*
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Your gender*
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The country in which you last visited the hotel.*
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