Online Booking: Effect of reviews and comments in relation to customer’s decision making in choosing hotel
Hi everyone, I'm Caresse Chan, I'm currently a third year bachelor's student in B.H.M.S in Switzerland. I'm doing my research project for my final year.
I would appreciate it if you could help me by filling out the answers, it would help me a lot! Thank you.
What is your gender?
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What is your nationality?
- indian
- indian
- indian
- indian
- indian
- indian
- indian
- india
- indian
- indian
Have you traveled?
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How often have you traveled?
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Do you usually make hotel reservations through an online booking agency?
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When you are choosing a hotel, do you focus on the hotel's reviews?
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What kind of factors affect your decision when you are choosing a hotel?
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According to the previous question, why?
- it should be comfortable.
- because i usually travel on vacation, i need comfort and convenience.
- because from my daily hectic routine, i want to spend quality time with my family, so i always prefer a hotel that provides me with all the comforts. and of course, when i am spending a good amount, i am more concerned about cleanliness and the services provided by the hotel.
- before choosing a hotel, i definitely take the above factors into consideration because each of them is equally important. the location of the hotel is important for easy accessibility to local transport, market complexes, and definitely places to visit. the quality of the room and hospitality service should always be considered for a comfortable stay. and last but not least, i would like to add something that is not mentioned in the above factors, i.e., price. it is a very important factor for people to choose a hotel that fits their budget.
- the basic amenities
- because i want it in a good location
- because location is very important.
- as we are on a tour, we should not feel uneasy because of bad rooms and services. even a bad room costs almost half the amount of a standard hotel room.
- these are all important aspects for reserving a hotel to ensure comfort and enjoyment for yourself and your companions.
- for my satisfaction
Will the overall rating affect your decision in choosing a hotel?
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