Quality Assessment of Social Services Provided to Individuals with Visual Impairments: The case of Klaipėda City Municipality

Dear respondents,

I am Asta Živuckienė, a student of the Bachelor's program in Public Administration at Klaipėda University. I am writing my bachelor's thesis on the topic "Quality Assessment of Social Services Provided to Individuals with Visual Impairments: The case of Klaipėda City Municipality" and conducting research aimed at evaluating the quality of social services provided in Klaipėda. Your opinion is very important for improving the provision of these services and better meeting your needs. The survey is completely anonymous, and the obtained data will be used only for scientific purposes. I guarantee the anonymity and confidentiality of your responses. If you have any questions, please contact me at: [email protected], phone: 0636 33201

THANK YOU FOR YOUR TIME, EACH OF YOUR ANSWERS IS VERY IMPORTANT TO ME.

Results are available only to the author

What type of visual impairment do you have? ✪

Your visual impairment:  ✪

What social services do you use? (multiple answers possible) ✪

How often are these services provided to you? ✪

Where are your social services provided? ✪

What institution providing social services in Klaipėda city provides services to you? (multiple answers possible) ✪

Your age:  ✪

Your gender:  ✪

Your place of residence: ✪

Based on your experience, rate the quality of the social services provided to you from 1 to 5. 1-completely disagree, 2-disagree, 3-neither agree nor disagree, 4-agree, 5-completely agree ✪

1 - completely disagree2 - disagree3 - neither agree nor disagree4 - agree5 - completely agree
1. Social service providers use appropriate communication technologies that are adapted for individuals with visual impairments (e.g., Braille, audio recordings, easy-to-understand text)
2. If services are provided outside the home, the location for providing social services is easily and conveniently accessible and adapted for individuals with visual impairments (building accessibility, public transport)
3. Social service providers have clear and understandable information about the services provided
4. Social service providers use appropriate equipment and technology to effectively provide services to individuals with visual impairments
5. The physical locations for providing services are comfortable and welcoming
6. Services are always provided on time and as agreed
7. Employees perform their assigned tasks accurately and consistently
8. Employees provide services properly and correctly the first time
9. Employees explain the service provision process clearly and understandably
10. Employees have the necessary knowledge and skills to effectively provide services
11. Employees respond quickly to my requests or wishes
12. When problems arise, employees are ready to sincerely help at any time
13. Service providers provide necessary information and assistance when needed
14. Employees are flexible and adapt to my individual needs
15. Service providers have a good reputation and are reliable
16. Employees create a safe and comfortable environment
17. Employees have enough knowledge to answer questions that concern me
18. Social services are provided considering my individual needs
19. Employees communicate with me respectfully and politely
20. The working hours of physical service provision sites and employees providing social services are convenient
21. Employees allocate enough time to listen to my needs
22. Employees support and encourage my independence
23. Employees understand my individual needs and challenges

Are you satisfied with the overall quality of social services? (Please write)