Research on the Digitalization of Services by the Migration Department
Valdemaras Povilaitis, a student at Kaunas University of Technology, is conducting a study aimed at assessing the digitalization of services provided by the Migration Department. The research is carried out anonymously, and the results will be used to formulate general conclusions for a thesis. Please mark the appropriate answer option or enter your own where indicated.
Responses collected until
1. Please indicate which service you applied for at the Migration Department in the past 12 months:
Other
- i haven't done it.
2. Your overall satisfaction with the service provided by the Migration Department:
3. Rate the services provided by the Migration Department on different aspects on a five-point scale, where 5 is excellent and 1 is very poor:
4. Do you have enough information about the electronic services provided by the Migration Department?
5. How often do you use the electronic MIGRIS system?
6. What information provided in the MIGRIS system is important to you?
7. What digital services are lacking that could be provided by the Migration Department? (Select all applicable options)
Other
- Pakanka teikiamų paslaugų
8. How often do you need to contact Migration Department staff about problems encountered while using digital services?
9. Are you aware that some digital services of the Migration Department may apply artificial intelligence solutions (e.g., automatic response to inquiries, data analysis)?
10. What do you think are the main advantages of using artificial intelligence in the digitalization of Migration Department services? Rate according to a five-point scale, where 5 is completely agree and 1 is completely disagree:
11. What improvements in the provision of electronic services would you recommend to the Migration Department?
12. Please provide additional comments about the services and digitalization of the Migration Department:
- okay
- all is well.
- cuckoo.
- 抱歉，我无法识别“втлввд”。请提供更清晰的文本。
- aha
- everything is fine, no questions.
- great work, successful activity.
- bio
- i approached the migration service regarding one foreigner, the correspondence and calls took 6 months, and in the end, the person i needed still didn't receive the visa.
- everything is clearly understandable.
13. You are:
14. Your age (please enter your years):
- 23
- 39
- 72
- 6373
- 47
- 38
- 45
- 23
- 27
- 27