Ride-hailing services survey

This questionnaire is designed to assess user experience with ride-hailing services, their satisfaction, and loyalty. The results of the study will help understand the main motivations for customers using ride-hailing services, reveal common problems, and evaluate how these services can be improved. Thank you sincerely for your responses :)

Results are available only to the author

What is your age? ✪

What is your gender? ✪

Where do you live? ✪

What is your education level? ✪

What is your current activity? ✪

How often do you use ride-hailing services? ✪

Why do you most often use ride-hailing services? (Select all that apply) ✪

What motivates you the most to choose ride-hailing services? ✪

How do you rate these aspects of ride-hailing services? (Rate on a scale) ✪

1
5

How often do you encounter these problems when using ride-hailing services? ✪

1
5

What were the biggest problems when using ride-hailing services? (You can select multiple answers) ✪

How important are these factors to you when choosing ride-hailing services? (Rate on a scale) ✪

1
5

How often do you use other alternatives, such as public transport or taxis? ✪

What aspects of the service could be improved? (Specify priority areas) ✪

What do you like most about using ride-hailing services? ✪