Ride-hailing services survey

This questionnaire is designed to assess user experience with ride-hailing services, their satisfaction, and loyalty. The questionnaire is created based on research methods, grounded in market research theories and data analysis principles, to collect accurate and reliable data about user perceptions. The results of the study will help understand the main motivations for customers using ride-hailing services, reveal common issues, and evaluate how these services can be improved.

Questionnaire results are available only to the author

What is your age? ✪

What is your gender? ✪

Where do you live? ✪

What is your education level? ✪

What is your current activity? ✪

How often do you use ride-hailing services? ✪

Why do you most often use ride-hailing services? (Select all that apply) ✪

What motivates you the most to choose ride-hailing services? ✪

How do you rate these aspects of ride-hailing services? (Rate on a scale) ✪

1
5

How often do you encounter these problems when using ride-hailing services? ✪

1
5

What were the biggest problems you faced when using ride-hailing services? (You can select multiple answers) ✪

How important are these factors to you when choosing ride-hailing services? (Rate on a scale) ✪

1
5

How often do you use other alternatives, such as public transport or taxis? ✪

What aspects of the service could be improved? (Specify priority areas) ✪

What do you like most about using ride-hailing services? ✪