SSC services for business - Market research

Dear respondents,

We are providing this research to better understand the international customers' needs to improve the B2B customer services. This questionnaire requires your company’s owner or CEO opinion and position on daily business operations in your company.

We kindly ask you to participate in the survey and answer the questions by May 22, 2016. The length of the questionnaire takes approximately 10 minutes. The survey is anonymous and all answers will be analyzed statistically.

Thank you in advance for your answers and time. Your answers are very significant in providing high-quality international business services!

Questionnaire results are available only to the author

Micro enterprise: fewer than 10 persons employedSmall enterprise: 10 to 49 persons employedMedium-sized enterprise: 50 to 249 persons employedLarge enterprise: 250 or more persons employed

Not likely at all	Not likely	Neither yes nor no	Somewhat likely	Very likely	We are already outsourcing such services in our country	We are already outsourcing such services in another country in Europe	Don't know/ No answer
1. In general, how likely is it that you would outsource some business operations or part of such operations (accounting, corporate, legal, administration) to a business service center located in another country in Europe?

2. How likely is it that you would outsource corporate service (preparation of various corporate documents, supervision on compliance requirements, etc.)?

3. How likely is it that you would outsource corporate service (preparation of various corporate documents, supervision on compliance...) together with administration service (scanning, archiving, and sending documents)?

4. How likely is it that you would outsource accounting service?

5. Would you like to outsource main/daily legal service?

Entire packageMajor part of the packageSome internationally standardized accounting operationsWe are already outsourcing this serviceWe do not consider outsourcing these accounting operations

Business shared/ outsourcing multi-service center in another EU countryBusiness shared/ outsourcing multi-service center in any other world countrySpecialized service company in another EU country (e.g., only accounting services or only legal services provider)Specialized service company in any other world country (e.g., only accounting services or only legal services provider)We do not consider outsourcing these operationsDon't know/ No answer

Cost savingsTime savingsNo need to employ some kind of low-end staffNo need to employ some kind of high-end staffReduction of some staffStandardization of documentation and accounting in some of our enterprises/ countriesNo need to archive documentsWe do not consider outsourcing these operations

Standardized procedures (we receive standardized services, standardized reports on agreed time, everything is clear and we save time and costs from such standardization)Newest technologies (provider always suggests the newest technologies: IT, software, reporting, and analytics tools – even if it costs us more)Flexibility (provider is very flexible to customer needs: in timing, report design, responses to our questions; friendly reaction to all our needs and always has time for us)We do not consider outsourcing these operations

Not likely at all	Not likely	Neither yes nor no	Somewhat likely	Very likely	We do not consider outsourcing operations	Don't know/ No answer
Outsourcing to Lithuania

Outsourcing to other Baltic countries: Latvia or Estonia

In LithuaniaIn Latvia or EstoniaIt is possible in Lithuania, but later, not in 2-3 yearsIt is possible in Latvia or Estonia, but later, not in 2-3 yearsNot considering at allWe have already established the business in LithuaniaWe have already established the business in Latvia/ EstoniaDon't know/ No answer

SSC services for business - Market research

To better understand the specifications of your business, we would first like to ask you some questions about your company. Please specify the country where your head office is located? ✪

Please specify the countries where your offices are located? ✪

Please describe your main business activity and the industry in which your business is oriented: ✪

Please describe your business size: number of employees and other staff in 2015. ✪

Please describe your business size: annual revenue in EURO including VAT, in 2015. ✪

How likely is it that you would outsource some business operations or part of such operations to a business service center located in another country in Europe? ✪

THIS QUESTION IS FOR THOSE WHO WOULD CONSIDER OUTSOURCING ACCOUNTING SERVICE: Is it important for you to outsource the entire package of accounting services, including VAT returns and payroll calculations? ✪

THIS QUESTION IS FOR THOSE WHO WOULD CONSIDER OUTSOURCING LEGAL SERVICE: What kind of legal services could be outsourced?

What kind of shared/ outsourcing service provider do you most prefer for all your mentioned services? ✪

What criteria are important in choosing such service providers? ✪

What benefits for your business do you expect from outsourcing such services? ✪

Which one from the mentioned principles is most important for you from a business shared/ outsourcing center if you decided to outsource legal, accounting, or daily administration operations? ✪

How likely would you outsource the service to Lithuania and other Baltic countries? ✪

What advantages do you see for service outsourcing to Lithuania? ✪

What barriers do you see for service provision in Lithuania? ✪

Do you consider establishing your business in Lithuania or other Baltic countries - Latvia, Estonia, in 2-3 years? ✪

It is the last of our questions: Could you please indicate your status/ occupation in this organization/ enterprise? ✪