Study on the Digitalization of Services of the Migration Department
Valdemaras Povilaitis, a student of Kaunas University of Technology, is conducting a study aimed at assessing the digitalization of services provided by the Migration Department. The study is conducted anonymously, and the results obtained will be used to formulate general conclusions in the final thesis. Please choose the appropriate answer option or write your own where indicated.
Responses collected until
1. Specify which service you applied for at the Migration Department in the last 12 months:
Other
- i haven't done it.
2. Your overall satisfaction with the service provided by the Migration Department:
3. Rate the services provided by the Migration Department on different aspects on a five-point scale, where 5 is excellent and 1 is very poor:
4. Do you have sufficient information about the electronic services provided by the Migration Department?
5. How often do you use the electronic MIGRIS system?
6. What information provided in the MIGRIS system is important to you?
7. What digital services are lacking that could be provided by the Migration Department? (Select all applicable options)
Other
- Pakanka teikiamų paslaugų
8. How often do you need to contact the employees of the Migration Department due to problems when using digital services?
9. Do you know that some digital services of the Migration Department may use artificial intelligence solutions (e.g., automatic query responses, data analysis)?
10. What do you think are the main advantages of using artificial intelligence in the digitalization of services of the Migration Department? Rate it on a five-point scale, where 5 is completely agree and 1 is completely disagree:
11. What improvements in the provision of electronic services would you recommend to the Migration Department?
12. Please provide any additional comments about the services of the Migration Department and their digitalization:
- okay
- all is well.
- cuckoo.
- 抱歉，我无法识别“втлввд”。请提供更清晰的文本。
- aha
- everything is fine, no questions.
- great work, successful activity.
- bio
- i approached the migration service regarding one foreigner, the correspondence and calls took 6 months, and in the end, the person i needed still didn't receive the visa.
- everything is clearly understandable.
13. You are:
14. Your age (please enter years):
- 23
- 39
- 72
- 6373
- 47
- 38
- 45
- 23
- 27
- 27