What other issues that you think should be added to the above section?
- Managers who really understand how to coach and motivate at home CSR's;
- Estabslishing a Just Culture at the Service Desk and within the company.
- If you havent contracted out the position, work place health and saftey liability for accidents at home, Insurance coverage
- remote agent atrition, and thus the costs of replacement
- hosted system support and change management