Survey of Discovery for the Call Center Industry - Remote Agents - 2

As an industry correspondent, I like to use stats and charts for my writing projects. Your feedback is important to me and it would be very much appreciated if you would take a couple minutes to take this short poll.

Part 1) Issues facing Remote Agent programs Part 2) To Be Determined

Thanks in advance, RKO

Please list the most appropriate answers.

Please list another job category for the above that is more appropriate.

  1. no
  2. outsource job provider
  3. i am an independent contractor for an inbound or outbound call center.

Choose your most typical campaigns: Please rate 0% (1) the least involvement and 100% (5) the highest

Please list the most appropriate answers regarding your use of remote agents.

Do you require your agents to report in physically to an office?

Does any of your call center activities involve accepting credit card payments?

Rate the following issues for a remote agent call center: Please rate the following from (1) the least challenging and (5) the most challenging

What other issues that you think should be added to the above section?

  1. no
  2. nil
  3. finding enough time to incorporate important ongoing training or communication updates. balancing these off-phone activities while maintaining service levels.
  4. managing the solution (upgrades, patches, macd)

Regarding your remote agent call center

Any additional comments for the above section? ie: If you reduced or eliminated your remote section, what were the reasons for doing this?

  1. no
  2. due to lack of business we have reduced our work.

What publications and media do you read or participate in?

Enter your email address here to verify your identity:

  1. [email protected]
  2. [email protected]
  3. [email protected]
  4. [email protected]
Create your questionnaireAnswer this form