| 1.1 The physical environment at hotel was comfortable / The physical environment at the hotel was comfortable / The physical environment at the hotel was comfortable |
| | | | | | | |
| 1.2 The atmosphere at the hotel was pleasant / The atmosphere at the hotel was pleasant / The atmosphere at the hotel was pleasant |
| | | | | | | |
| 1.3 It seems tidy and well organised / The hotel seems tidy and well organized / The hotel appeared tidy and well organized |
| | | | | | | |
| 1.4 The establishments are spacious, modern and clean / The establishments are spacious, modern and clean / The premises are spacious, modern and clean |
| | | | | | | |
| 1.5 It is easy to find and accessible / It is easy to find and accessible / It is easy to find and reach |
| | | | | | | |
| 2.1 The personnel know their job well / The staff know their job well / The staff are well acquainted with their work |
| | | | | | | |
| 2.2 The personnel’s knowledge is up to date / The staff's knowledge consists of current information / The staff's knowledge is up to date |
| | | | | | | |
| 2.3 The information provided by the personnel has always been very valuable to me / The information provided by the staff has always been very valuable to me / The information provided by the staff has always been useful to me |
| | | | | | | |
| 2.4 The personnel have knowledge of all the services offered / The personnel know about all the possible services / The staff are knowledgeable about the services offered |
| | | | | | | |
| 2.5 The personnel treated me with respect / The personnel treated me with respect / The staff treated me with respect |
| | | | | | | |
| 3.1 The service as a whole is correct / The services in general are correct / Overall, the service is correct |
| | | | | | | |
| 3.2 The quality has been maintained all of the time / The quality has been maintained all the time / The quality has always been maintained |
| | | | | | | |
| 3.3 The level of quality is acceptable in comparison with other three star hotels / The level of quality is acceptable compared to other three-star hotels / The quality level is acceptable compared to other three-star hotels |
| | | | | | | |
| 3.4 The results of the service received were as expected / The results of the service received were as expected / The results of the service were as expected |
| | | | | | | |
| 4.1 The payment of service is fully justified / The payment for services is fully justified / The service charge is fully justified |
| | | | | | | |
| 4.2 The service is good for the expense it causes me / The service is good for the expense it cost me / The service is good in relation to how much it cost me |
| | | | | | | |
| 4.3 The total cost that it causes me is reasonable / The total cost of expenses is reasonable / The total amount of expenses is reasonable |
| | | | | | | |
| 5.1 I am happy with the hotel services provided / I am satisfied with the hotel services / I am happy with the provided hotel services |
| | | | | | | |
| 5.2 The personnel give me positive feelings / The staff gives me positive feelings / The staff gives me positive feelings |
| | | | | | | |
| 5.3 The personnel don’t hassle me / The staff does not hassle me / The staff did not annoy me |
| | | | | | | |
| 5.4 In general I feel at ease / Overall, I feel at ease / Generally, I feel relaxed |
| | | | | | | |
| 6.1 I will strongly recommend the hotel to my family and friends if they will need hotel services / I will strongly recommend the hotel to my family and friends if they need hotel services / I will definitely recommend this hotel to my family and friends if they need hotel services |
| | | | | | | |
| 6.2 I will say positive things about the hotel to my family and friends / I will tell positive things about the hotel to my family and friends / I will share positive things about the hotel with my family and friends |
| | | | | | | |
| 6.3 I will consider the hotel my first choice if I need to choose again / I will consider the hotel my first choice if I need to choose again / I will consider this hotel as my first choice if I have to choose again |
| | | | | | | |