User Experience and Behavior While Shopping Online

We invite you to participate in a survey aimed at understanding how people shop online and their experiences. Your responses will help evaluate what factors are most important when choosing an online store, how consumers make purchasing decisions, and what encourages them to return. The survey is anonymous, and participation is voluntary. It will only take a few minutes of your time.

2. Which shopping method do you prefer most?

3. How often do you shop online per month?

  1. 1-2 times
  2. sometimes.
  3. 0
  4. 3
  5. 3
  6. 2
  7. 4
  8. 3
  9. 5
  10. 6
…More…

4. What is most important when choosing a store?

6. Do you read other customers' reviews before buying?

7. Have you ever canceled a purchase due to poor website navigation?

8. How important are these aspects of online shopping?

9. What encourages you to shop again on a website/app?

11. What should stores improve to enhance consumer experience?

  1. good apps and their navigation.
  2. credibility
  3. Ease of use
  4. the website should provide genuine user reviews.
  5. the store should integrate an easily accessible chatbot function.
  6. the store should ensure that the displayed price matches the actual purchase amount.
  7. the website should allow tracking of the order status from dispatch to delivery.
  8. Parduotuvė turėtų pateikti tikslią ir matomą informaciją apie visus mokesčius prieš apmokėjimą.
  9. Svetainės ir programėlės turi būti lengvai naudojamos
  10. the order must be delivered.
…More…
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