User sustainability expectations on public sector websites (part 2)

Hello, I am Dr. Antanas Ūsas, a lecturer conducting a postdoctoral study project at the Lithuanian Sports University. I am currently leading a study aimed at identifying user sustainability expectations and the current situation on public sector websites.

The results of this study will help understand how to improve public sector websites to meet user expectations and promote sustainability. Your opinion is extremely important to this process!

To participate in the study, please mark the most suitable answer for each statement according to the Likert scale, where:

Thank you very much in advance for your participation and contribution to this important study!

Results are publicly available

1. The information on the website is accurate, up-to-date, and clearly presented.

2. The website provides clear and easily understandable information about the institutions' sustainability indicators (e.g., CO₂ emissions, waste management).

3. Electronic services operate without interruptions and allow remote access to services.

4. All major public services are provided in digital format, reducing paper and energy consumption.

5. The website provides a quick and clear response to residents' inquiries.

6. The website allows for feedback and participation in surveys regarding sustainability solutions.

7. Users are quickly informed about important changes and updates in the service provision area.

8. The website provides assistance with technical issues if problems arise while using the services.

9. The website ensures confidence that the institution adheres to sustainability commitments.

10. Information is provided about the competence of the institution's specialists in the field of sustainability.

11. The website offers training and instructions to help understand sustainable behavior and energy saving.

12. It is indicated that data protection and privacy standards are adhered to.

13. The website's content is tailored to different user needs (e.g., for people with disabilities, elderly people).

14. Users can choose services and information in their language.

15. The website provides information about local environmental events and projects.

16. There are convenient contact forms allowing users to reach out to the institution and provide feedback.

17. The website design is modern, tidy, and visually appealing.

18. The website is easily adaptable to various devices (e.g., mobile phones, tablets).

19. The website is easy to navigate and information is easy to find.

20. The website's content and design reflect the institution's commitment to sustainability.

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