Volkswagen Group Cars

Hi! We are students and we need your help! This questionnaire will help us with our project. We need your answers in order to find out what Volkswagen's current image is after their problems.

Questionnaire results are available only to the author

1. Do you own a Volkswagen Group car? (Bentley, Bugatti, Lamborghini, Audi, Porsche, SEAT, Škoda, Volkswagen)

2. If yes, how old is your Volkswagen Group car? (years) (go to question number 4)

3. If no, why have you not decided to buy a car from Volkswagen Group? (Go to question number 10)

4. Which type of engine does your Volkswagen Group car have?

5. Have you bought your Volkswagen Group car from a dealer?

6. On a scale between 1 and 5, how satisfied were you with the dealer's services offered to you?

7. On a scale between 1 and 5, how satisfied are you with your car?

8. Have you noticed any problems with your Volkswagen Group car when you were going to make the “SYN” report (technical examination of the vehicle)?

9. If you decide to sell your Volkswagen Group car, do you think the price of the car will be lower because of the diesel emission problems?

10. Have you heard anything about Volkswagen Group cars' current situation (Pollution Issue)?

11. If yes, does this situation affect your opinion about Volkswagen Group cars?

12. Would you recommend Volkswagen Group cars?

13. Do you trust dealers?