Ways to Enhance User Trust in AI-Powered Driver Assistance Systems (ADAS) among Generation Z
This study aims to understand how transparency, reliability, and explainability influence trust in AI-driven driving technologies. The survey will take approximately 10–12 minutes to complete. All responses are anonymous and confidential, in line with GDPR and ethical research standards. By continuing, you consent to participate voluntarily and agree that your responses may be used for academic research and statistical analysis only. Please respond honestly — there are no right or wrong answers.
Please rate your agreement with each statement on a 5-point Likert scale, unless otherwise indicated:
1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree
Section 1: Demographics - Age
Section 1: Demographics - Gender
Section 1: Demographics - Country of residence
- Lithuania
- Lithuania
- lithuania
- Lietuva
- Lithuania
- lithuania
- Lithuania
- Lithuania
- Lietuva
- Lithuania
Section 1: Demographics - Do you hold a valid driving license?
Section 1: Demographics - Have you ever used an AI-powered driver assistance system (e.g., lane assist, adaptive cruise control, auto-braking)?
Section 1: Demographics - If yes, how frequently do you use it?
Section 1: Demographics - Level of familiarity with AI technologies (self-assessed)
Section 2: Transparency - The driver assistance system clearly explains the reasons for its actions (e.g., braking, lane changes).
Section 2: Transparency - I can easily understand how the system makes its decisions while I am driving.
Section 2: Transparency - The system provides sufficient information for me to feel confident about its functioning.
Section 2: Transparency - The feedback provided by the system helps me understand its current state or limitations.
Section 2: Transparency - The explanations provided by the system make me feel more comfortable using it.
Section 3: Reliability - I believe the driver assistance system performs consistently under different driving conditions.
Section 3: Reliability - The system reacts appropriately in critical situations (e.g., sudden stops or nearby obstacles).
Section 3: Reliability - The system’s performance is predictable and dependable.
Section 3: Reliability - I can rely on the system to operate without frequent errors or malfunctions.
Section 3: Reliability - I feel safe when the system is in control because it behaves reliably.
Section 4: Explainability - The system’s explanations are clear and easy to follow.
Section 4: Explainability - When the system makes an unexpected decision, it helps me understand why.
Section 4: Explainability - The information provided by the system improves my understanding of its strengths and weaknesses.
Section 4: Explainability - I am satisfied with the level of explanation the system provides about its actions.
Section 4: Explainability - The explainability features of the system make it easier for me to trust it.
Section 4: Explainability - What improvements or features would make you feel more confident when using AI-based driver assistance systems?
- Information speaking out loud
- It will help to see simple visual or voice feedback showing what the AI detects and what it plans to do next.
- Transparent data privacy and security measures.
- Better performance in extreme conditions like rain, snow, or darkness.
- I’d feel more confident if the system clearly explained its actions, had strong safety backups, and allowed for some user customization.
- Consistent performance across different road types
- Real-time system status updates.
- -
- I think it would be more informative if all the information were provided as a report on the phone or if you could just see it in some app right after finishing driving.
- Not braking while speeding 100 or more
Section 5: Trust - I am willing to rely on the AI-powered driver assistance system in complex driving situations.
Section 5: Trust - I believe that the system has the capability to make safe and reliable driving decisions.
Section 5: Trust - I feel confident when the driver assistance system is active.
Section 5: Trust - I trust that the system will perform well even without my constant supervision.
Section 5: Trust - I intend to continue using AI-based driver assistance systems in the future.
Section 5: Trust - In your own words, please describe what makes you trust or distrust an AI-powered driver assistance system.
- When I see information on my tablet
- I trust an AI driver assistance system when it reacts safely and consistently, even in unexpected situations. I start to distrust it if it makes sudden or unclear decisions.
- I distrust it if it makes unexpected or unexplained decisions.I trust systems with strong testing records and proven reliability.
- I trust the system if it's reliable, consistently reacts correctly, and communicates clearly. I distrust it if it makes unpredictable decisions or fails to alert me when something goes wrong.
- I trust it when experts and safety tests confirm its reliability
- I trust it when I can easily take control anytime
- + The system still allows the driver to take control easily and alerts them when manual input is needed, - Distrust grows if the AI collects and shares personal or location data without consent
- I believe that the further into the future we go, the more informative this information will be presented, and people will certainly have greater trust in these systems. However, it is important to understand that even now, reliability is quite high.
- I trust an AI-powered driver assistance system if it consistently performs well, gives clear feedback, and is developed by a reputable company. I distrust it if it makes unpredictable decisions or lacks transparency.
- I trust the system when it behaves reliably across different driving conditions and doesn’t make unpredictable decisions.