(N) The survey of factors affecting the customer loyalty in airline industry

13) Why do you think it is worth /not worth to continue joining this program? Why do you think this program is worth/not worth participating in?

  1. it keeps you updated about the airlines you are traveling with.
  2. na
  3. not
  4. it offers some discounts
  5. it is good for consumers.
  6. so that it can build a trusted relationship between the customer and the service provider.
  7. it saves money
  8. it benefits me
  9. extra benefits
  10. obtain free tickets