(N) The survey of factors affecting the customer loyalty in airline industry

13) Why do you think it is worth /not worth to continue joining this program? Why do you think this program is worth/not worth participating in?

  1. free gifts
  2. not always take planes
  3. not many benefits
  4. to obtain free tickets
  5. save miles
  6. upgrade to business class
  7. provide discount
  8. free to join
  9. the discount percentage is low.
  10. having a discount