(N) The survey of factors affecting the customer loyalty in airline industry

13) Why do you think it is worth /not worth to continue joining this program? Why do you think this program is worth/not worth participating in?

  1. it keeps you updated about the airlines you are traveling with.
  2. na
  3. not
  4. it offers some discounts
  5. it is good for consumers.
  6. so that it can build a trusted relationship between the customer and the service provider.
  7. it saves money
  8. it benefits me
  9. extra benefits
  10. obtain free tickets
  11. enjoy discount
  12. always enjoy discount
  13. have gifts
  14. save miles
  15. enjoy discount
  16. not many benefits
  17. low discount percentage
  18. not always take planes
  19. have gifts
  20. obtain free tickets
  21. have a chance to upgrade
  22. not always have a trip
  23. obtain free tickets
  24. enjoy discount
  25. not much different from the one who hasn't joined
  26. not many benefits
  27. low discount percentage
  28. obtain free tickets
  29. have gifts
  30. have a chance to upgrade
  31. low discount percentage
  32. enjoy discount
  33. always flying, enjoy discount.
  34. low discount percentage
  35. have gifts
  36. give gifts
  37. enjoy discount
  38. not useful
  39. free gifts
  40. low discount percentage
  41. not always have a trip
  42. upgrade
  43. save miles
  44. obtain free tickets
  45. upgrade to business class
  46. low discount percentage
  47. free gifts
  48. save miles
  49. to obtain free tickets
  50. discount
  51. free gifts
  52. not always take planes
  53. not many benefits
  54. to obtain free tickets
  55. save miles
  56. upgrade to business class
  57. provide discount
  58. free to join
  59. the discount percentage is low.
  60. having a discount
  61. interested in flying
  62. switching cost