A Study of the Relationship between Customer’s Brand Perceptions and Loyalty – A Study of HK Iphone and Smartphones User’s Buying Behaviour

D6b. Please explain the reasons for its improvement

  1. all mobile functions are accurate so that anyone can handle them easily.
  2. no
  3. it is good enough.
  4. it should support more applications.
  5. innovation, build quality
  6. competition in the market.
  7. the hanging problem may reduce its satisfaction level
  8. basically, it's memory.
  9. the battery backup
  10. no
  11. no reason
  12. no reason
  13. no reason
  14. no reason
  15. no reason
  16. no reason
  17. don't know
  18. camera quality not good
  19. no comment
  20. the battery must last a long time.
  21. voice too small, should be improved.
  22. bigger screen size
  23. need a bigger screen.
  24. lower price
  25. software updates faster
  26. bigger screen size
  27. the screen size should be bigger.
  28. performance not good
  29. no comment
  30. no comment
  31. should provide more color variety!
  32. competitive price
  33. na
  34. can use a longer time
  35. -
  36. better is better!
  37. screen size
  38. the monitor can be bigger.
  39. it should consider security improvements and education for the elderly regarding touch phones. elderly people often struggle with touch screen functions.
  40. camera
  41. not really stable, should be improved