A study to explore factors affecting customers' decisions in adopting airlines online reservation services in Hong Kong

If you answer 0, why haven’t you used the airline online reservation system before?

  1. because i have used a travel agency
  2. because my friend had made a reservation for me.
  3. no credit card
  4. unsafe
  5. no credit cards
  6. need to print the ticket
  7. no credit card
  8. inconvenient
  9. please print the ticket yourself.
  10. complicated / not familiar with the system
  11. i don't have any credit card or online payment devices.
  12. used airline online reservation system
  13. hong kong airline
  14. don't want to use.
  15. no credit cards before.
  16. buy package
  17. friends and family book flight tickets.
  18. not purchased by the person themselves.