Can good quality of service in a hospitality business affect customer's decision on choosing a service/product to purchase/consume?

In a short answer, what does the term "Service Quality" mean to you in the hospitality context?

  1. hygiene and generosity
  2. on-time delivery, cleanliness of the place, customer support.
  3. na
  4. it is more important
  5. s
  6. A
  7. clean, pure, and attractive, and on time.
  8. customer satisfaction
  9. an assessment of how well a delivered service conforms to the client's expectations.
  10. with a smiling face