Can good quality of service in a hospitality business affect customer's decision on choosing a service/product to purchase/consume?

In a short answer, what does the term "Service Quality" mean to you in the hospitality context?

  1. hygiene, response time, room features
  2. providing excellence, high level of service
  3. good reputation and feedback from other customers.
  4. high standards
  5. meet the company's needs and customer satisfaction.
  6. how good the service is.
  7. it is the way the service can be measured.
  8. value for money
  9. meeting customer's expectation