Can good quality of service in a hospitality business affect customer's decision on choosing a service/product to purchase/consume?

In a short answer, what does the term "Service Quality" mean to you in the hospitality context?

  1. hygiene and generosity
  2. on-time delivery, cleanliness of the place, customer support.
  3. na
  4. it is more important
  5. s
  6. A
  7. clean, pure, and attractive, and on time.
  8. customer satisfaction
  9. an assessment of how well a delivered service conforms to the client's expectations.
  10. with a smiling face
  11. one of the most important aspects
  12. ultimate quality
  13. the type of service that is offered
  14. attitude and presentation
  15. the service is available to satisfy all my needs.
  16. putting effort to satisfy your customers
  17. quality of service
  18. fast respond
  19. high standard
  20. that the customers' needs are met.
  21. for me, when the service is finished (if it's a hotel when i checked out), i feel thankful to everyone or not.
  22. service quality means meeting customer expectations.
  23. it means to meet my needs and treat customers kindly and patiently.
  24. the way the service can be measured
  25. good staff
  26. perfection
  27. having everything done in no time upon request
  28. the servers' behaviors and how they handle situations when guests complain.
  29. meeting customer needs
  30. the quality of the service
  31. hygiene, response time, room features
  32. providing excellence, high level of service
  33. good reputation and feedback from other customers.
  34. high standards
  35. meet the company's needs and customer satisfaction.
  36. how good the service is.
  37. it is the way the service can be measured.
  38. value for money
  39. meeting customer's expectation