Can good quality of service in a hospitality business affect customer's decision on choosing a service/product to purchase/consume?

Depending on your answer to the question above, can you briefly explain why your selected answer is the most important element for your decision?

  1. the quality of the restaurant will determine the service standard; focusing on quality means expecting good service, primarily regarding the product purchased.
  2. when i choose a hotel, i usually check the price first before anything else.
  3. because i do not like public transportation.
  4. i hate bad service.
  5. for the comfort and satisfaction
  6. reputation from friends who believe it was a great experience overall.
  7. people are now more aware of their health, so they are willing to pay more for high-quality food.
  8. the feedback and reputation will set the customer's expectations before using or purchasing the service/product.
  9. because even if the hotel has a perfect location and good price, it would mean nothing without good service. go adoooool!
  10. shows a good management system. a good management system is the backbone of any successful business.