Customer loyalty

Do you think that in different stores there are different items and service quality? If yes, could you name the differences?

  1. no
  2. no
  3. no
  4. no
  5. no, they are almost the same, but they differ in some varieties of products.
  6. no
  7. diff discounts, items, size etc.
  8. none
  9. in ica, the staff are very impolite.
  10. yes, assortment and prices
  11. i think in general here the service quality is not as high as i would wish for. there is a lot of immigrant labor with low education and training, a lack of friendliness, customer focus, and social skills. but this depends on the part of town that i live in (söder). generally, you can see a lot that the more expensive stores, like willys, ica, and coop, have a better and broader product range, and it also appears that their products do have a higher quality.
  12. no
  13. at other stores, the price is higher. some stores in the same neighborhood are dirty; the assortment is good - not too small and not too big. in big stores, the assortment is sometimes too wide - it makes me confused.
  14. different layout of the shelves and assortment - difference between lidl and other stores.
  15. price and variety.