Distribution logistics and customer satisfaction
Good afternoon, my name is Viktorija and I am studying at the University of Vilnius and now I am writing my diploma, I would be grateful if you could answer my questions, thank you!
You gender
Chart
Table
How old are you?
Chart
Table
Have you ever heard about distribution logistics?
Chart
Table
How do you think, distribution logistics are important to the company? Customers? Both?
Chart
Table
What is important to you in a store?
Chart
Table
How long are you willing to wait for your product?
- about one week
- week
- 1 week
- 1-2 days
- it depends on what kind of product it is.
- i don't like waiting more than 2 weeks for a product.
- 1 day
- week
- 1-2 weeks
- 1 week
Will you change companies if the waiting time is long?
Chart
Table
How do you think the company can improve distribution logistics?
- improving inventory management can be achieved by implementing a reliable inventory tracking system, utilizing demand forecasting, and establishing clear communication channels between the various departments involved in the distribution process.
- indifferent
- i don't know.
- .
- yes
- keep more stock in warehouses, limit purchases per customer, partner with faster shipping companies.
- by using big data to prevent peak demands.
- reduce waiting time by changing partners if things go wrong.
- make it faster.
- implementing a line management system.
Is it important for you that the goods are delivered to your home or can you pick them up at the store?
Chart
Table
Does it matter to you?
Chart
Table
What products do you pay attention to?
Chart
Table
Is a product warranty important to you?
Chart
Table
What is the optimal repair time for your product?
Chart
Table
What is the best warranty period for you?
Chart
Table