Distribution logistics and customer satisfaction

Good afternoon, my name is Viktorija and I am studying at the University of Vilnius and now I am writing my diploma, I would be grateful if you could answer my questions, thank you!

Questionnaire results are publicly available

ManWomanOther

YesNo

YesNo, I will wait for my productDepends on the company

YesNoDepends on the product

I'm only looking for the right productsFor those located near the cash registerI love to explore all productsThe ones that are at my eye level

It is important to me that the product can be repairedIt is important to me that the product could be replacedBoth factors matter to meI don't care about the warranty

1 day2-4 daysAbout one weekMore than one week

1 year2 years3 or more years

Tsy hita anketas miaraka amin'ny marika "raja burger"

Very important	Important	I don't care	Not important
Product Location

Number of goods

Waiting time

Communication with consultants

Distribution logistics and customer satisfaction

You gender

How old are you?

Have you ever heard about distribution logistics?

How do you think, distribution logistics are important to the company? Customers? Both?

What is important to you in a store?

How long are you willing to wait for your product?

Will you change companies if the waiting time is long?

How do you think the company can improve distribution logistics?

Is it important for you that the goods are delivered to your home or can you pick them up at the store?

Does it matter to you?

What products do you pay attention to?

Is a product warranty important to you?

What is the optimal repair time for your product?

What is the best warranty period for you?