Research on how does enhance corporate reputation to benefit public hospital? The Case of Hong Kong Public Hospital
Dissertation Questionnaire
1. Age
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2. Gender
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3. Education Level
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4. Monthly Personal Income
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5. This hospital is well managed.
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6. I recognize that this hospital has a clear vision for its future.
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7. I believe this hospital has good leadership qualities. I recognize that this hospital has excellent leadership.
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8. I believe that this hospital's reputation is highly regarded.
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9. In my opinion, this hospital tends to be the leader.
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10. This hospital responds to patients’ complaints well.
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11. This hospital continually improves the quality of its service.
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12. The employees of this hospital have professional knowledge of medical services.
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13. This hospital’s appointment procedures make patients feel convenient.
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14. This hospital employees care about needs of patients.
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15. This hospital implements flexible policies to provide a good work and life balance for employees.
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16. The management of this hospital is primarily concerned with employees’ needs and wants.
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17. This hospital offers training and career opportunities to its employees.
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18. This hospital offers a pleasant work environment to its employees (e.g. flexible working hours and conciliation).
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19. This hospital pays fair salaries to its employees.
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20. The price charged by this hospital is affordable by the general public.
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21. This hospital considers potential environmental impacts when developing new products and services. (e.g. assessing energy usage recycling or pollution generation)
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22. This hospital is an environmentally-conscious institution.
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23. This hospital would accept reduced profits to ensure a clean environment.
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24. This hospital donates to various charities through events.
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25. I say positive things about this hospital to other people.
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26. I will share my experiences in this hospital with others.
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27. If someone needs your advice, you would recommend this hospital to him/her.
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28. I encourage friends and relatives to use this hospital’s service.
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29. You will use this hospital’s service again in the future.
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30. Even if there is some bad news about this hospital, I will continue to use its service.
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31. I intend to continue to use this hospital’s service.
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32. I have considered switching to other hospitals that offer better prices.
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33. I have considered switching to other hospitals that provide better service.
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34. I will switch to other hospitals if I experience a problem with this hospital.
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35. I will use less service from this hospital in the next few years.
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36. I will use this hospital’s service regardless of its price.
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37. I am willing to pay more for this hospital’s service.
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38. The higher price of this hospital’s service will not affect my loyalty to it.
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39. I will not care how much I spent on this hospitals’ service.
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40. I am satisfied with the management of this hospital.
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41. In comparison to the price, I am satisfied with the services provided by this hospital.
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42. I find that the services offered by this hospital can meet my expectations.
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43. I have a favorable opinion of this hospital.
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44. Overall, I am satisfied with this hospital’s performance.
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