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261
ago more than 10y
emilyaa2005
Report
Reported
Research on how does enhance corporate reputation to benefit public hospital? The Case of Hong Kong Public Hospital
Dissertation Questionnaire
Questionnaire results are publicly available
1. Age
<18
18 - <30
30 - <42
42 - <54
54 - <65
>65
2. Gender
Male
Female
3. Education Level
Primary school or below
Secondary school
Certificate / Diploma
University degree or above
4. Monthly Personal Income
$10,000
$10,000 - <$20,000
$20,000 -< $30,000
>$30,000
5. This hospital is well managed.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
6. I recognize that this hospital has a clear vision for its future.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
7. I believe this hospital has good leadership qualities. I recognize that this hospital has excellent leadership.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
8. I believe that this hospital's reputation is highly regarded.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
9. In my opinion, this hospital tends to be the leader.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
10. This hospital responds to patients’ complaints well.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
11. This hospital continually improves the quality of its service.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Disagree
12. The employees of this hospital have professional knowledge of medical services.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
13. This hospital’s appointment procedures make patients feel convenient.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
14. This hospital employees care about needs of patients.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
15. This hospital implements flexible policies to provide a good work and life balance for employees.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
16. The management of this hospital is primarily concerned with employees’ needs and wants.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
17. This hospital offers training and career opportunities to its employees.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
18. This hospital offers a pleasant work environment to its employees (e.g. flexible working hours and conciliation).
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
19. This hospital pays fair salaries to its employees.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
20. The price charged by this hospital is affordable by the general public.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
21. This hospital considers potential environmental impacts when developing new products and services. (e.g. assessing energy usage recycling or pollution generation)
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
22. This hospital is an environmentally-conscious institution.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
23. This hospital would accept reduced profits to ensure a clean environment.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
24. This hospital donates to various charities through events.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
25. I say positive things about this hospital to other people.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
26. I will share my experiences in this hospital with others.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
27. If someone needs your advice, you would recommend this hospital to him/her.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
28. I encourage friends and relatives to use this hospital’s service.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
29. You will use this hospital’s service again in the future.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
30. Even if there is some bad news about this hospital, I will continue to use its service.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
31. I intend to continue to use this hospital’s service.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
32. I have considered switching to other hospitals that offer better prices.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
33. I have considered switching to other hospitals that provide better service.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
34. I will switch to other hospitals if I experience a problem with this hospital.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
35. I will use less service from this hospital in the next few years.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
36. I will use this hospital’s service regardless of its price.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
37. I am willing to pay more for this hospital’s service.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
38. The higher price of this hospital’s service will not affect my loyalty to it.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Disagree
39. I will not care how much I spent on this hospitals’ service.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
40. I am satisfied with the management of this hospital.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
41. In comparison to the price, I am satisfied with the services provided by this hospital.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
42. I find that the services offered by this hospital can meet my expectations.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
43. I have a favorable opinion of this hospital.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
44. Overall, I am satisfied with this hospital’s performance.
1 Strongly Disagree
2
3
4
5
6
7 Strongly Agree
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