Service gap analysis of Teletalk Limited Bangladesh

I am a student of BBA, Department of Marketing, University of Dhaka. I’m conducting a survey on Measuring Service Quality Level of Teletalk Limited Bangladesh and would like to know your views and opinions. Please give a few minutes to help me by completing this Questionnaire. The collected data through the survey will be used only for developing the thesis and will not be disclosed elsewhere.

Here, Expectation is the service you thought you would receive.

And perception is the service you've received.