Survey Questionnaire (This is a minor questionnaire of a study, part of our regular MBA program). You are cordially requested to fill up these questionnaire to make my work more fruitful.

This questionnaire has been designed to conduct a research on ‘Assessing the Expectation and Perception gap of Dhaka University Students Regarding Facilities to fulfil the requirement of the internship, under the Department of Marketing University of Dhaka.

Part A: 1. Are you happy with the residential facilities of Dhaka University?Required to answer
2. Teaching Quality of Dhaka university teacher’s are-Required to answer
3. Do you think there is a lot of opportunity to improve the standard of education in DU?
Part B: Perceptions Statements in the Reliability Dimension 1. When Dhaka University promises to do something by a certain time, they do so.Required to answer
2. Dhaka University performs the service right the first time.Required to answer
3. Dhaka University insists on error-free records.Required to answer
Perceptions Statements in the Responsiveness Dimension 4. Dhaka University keeps customers informed about when services will be performed.Required to answer
5. Employees in Dhaka University give you prompt service.Required to answer
6. Dhaka University has always a motive to help you.Required to answer
7. Teacher/ Employees never show business to respond to your request.Required to answer
Perceptions Statements in the Assurance Dimension. 8. The behavior of employees/ Teacher in DU instills confidence in you.Required to answer
9. You feel safe in your transactions with DU.Required to answer
10. Employees/ Teacher have the knowledge to answer your question.Required to answer
11. Teacher / employees are consistently courteous with you.Required to answer
Perceptions Statements in the Empathy Dimension. 12. DU always gives you individual attention.Required to answer
13. DU has employees/ Teacher who give you personal attention.Required to answer
14. DU has your best interest at heart.Required to answer
15. Employees / Teacher understand your specific needs.Required to answer
16. DU has operating hours that are convenient to all its customers.Required to answer
Perceptions Statements in the Tangibility Dimension 17. DU has modern-looking equipment.Required to answer
18. DU’s physical facilities are visually appealing.Required to answer
19. DU’s employees/ Teacher appear neat.Required to answer
20. Materials Associated with the service are visually appealing at DU.Required to answer
Part C: Personal Questions: 1. Gender:Required to answer
2. Occupation:Required to answer
3. Income:Required to answer
Which faculty are you from?Required to answer