Survey: Research on the Quality of Service Provided During Flights and the Level of Satisfaction of Guests
Hello, I am Cynthia Chan, currently studying Aviation Management at Coventry University. I am conducting an academic research regarding the quality of service provided during flights and the level of satisfaction of guests. This questionnaire will take about 5 to 10 minutes of your time. The data collected will be used solely for this academic research, and all relevant data and information will be destroyed once the study is completed. I am very grateful for your assistance with this research, thank you!! :)
You are
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Which age group do you fall into?
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Your nationality is:
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Your education level is:
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On average, how many times do you fly per year?
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What is the purpose of your flights?
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In the second part, please rate your level of experience based on your past flights (1=Very Dissatisfied, 8=Very Satisfied, 0=No Opinion)
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