Please evaluate the following aspects of the Technical Service.
Attention: What is your level of satisfaction regarding the service provided by the Technical Service area of the company?
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Time: If the reason was a technical problem or malfunction, what was the response and/or resolution time?
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Knowledge and Professionalism: Did the technicians demonstrate a deep knowledge of the equipment? Was the communication clear, precise, and easy to understand?
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Availability and Coverage: Did the technical service show availability when I needed it, providing contact information (outside normal working hours, during weekends and holidays)?