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1
ago 11mo
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Technical Service Survey
Please evaluate the following aspects of the Technical Service.
Results are publicly available
Attention: What is your level of satisfaction regarding the service provided by the Technical Service area of the company?
Very dissatisfied
Very satisfied
3 – Neutral
2 – Dissatisfied
4 – Satisfied
1 – Very dissatisfied
5 – Very satisfied
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Time: If the reason was a technical problem or malfunction, what was the response and/or resolution time?
More than 24 hours (Very dissatisfied)
Less than 24 hours (Very satisfied)
1 – More than 24 hours (Very dissatisfied)
5 – Less than 24 hours (Very satisfied)
Knowledge and Professionalism: Did the technicians demonstrate a deep knowledge of the equipment? Was the communication clear, precise, and easy to understand?
Very dissatisfied
Very satisfied
3 – Neutral
1 – Very dissatisfied
4 – Satisfied
2 – Dissatisfied
5 – Very satisfied
Availability and Coverage: Did the technical service show availability when I needed it, providing contact information (outside normal working hours, during weekends and holidays)?
Very dissatisfied
Very satisfied
1 – Very dissatisfied
3 – Neutral
2 – Dissatisfied
5 – Very satisfied
4 – Satisfied
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