Hilton Worldwide has introduced their latest service that allows the guest to check in and out, choose a room and make extra requests and purchase all through the smartphones. Do you think this innovation is beneficial for the hotel company? Yes/No (please state at least one reason).
yes, it is beneficial for the hotel company as they can select the services through the mobile application.
na
yes
yes, it is very helpful. we can book rooms anytime and anywhere.
yes, a person can easily make a booking.
yes. because nowadays life has become so fast and swift that many of our daily tasks can be completed within minutes. if you have a smartphone in your hand, everything becomes so easy, from buying grocery items to online bill payments, from purchasing movie tickets to buying property. so why not book hotels?
yes: it makes the service faster.
yes, the staff is reduced for technology.
i like to visit new places.
yes - convenience
yes.
time saving
relief from brokers
easy to search hotels
i don't know. so no comments.
yes
will be convenient
time saver
yes. it can also be seen as the implementation of improved solutions that address new requirements, unexpressed needs, or existing market demands.
yes.. for an easy job done.
no
no
yes, because it is very convenient for a customer to choose their own preferences for a specific room and any extra requirements if needed. it is also quick for business travelers to get what they want.
yes, because it is easier.
yes
yes, people like news!!
beneficial, especially for millennials, as we do everything with the help of our smartphones, and for some of us, it's easier not to communicate with front desk staff, for example.
yes
yes. it is easier for the customers and helpful for the reception staff.
yes, as it makes the process faster.
no. because it would lose all personal touch and connection with the service/staff.
yes, because it does not take much time.
yes
guests will feel more freedom and flexibility.
yes, more income
yes and no. it can save time at check-in; each guest can decide where to allocate the room, but sometimes people choose a room through an application that is usually used for corporate clients, which can be inconvenient at check-in.
i think it is a really good idea as you can already prepare the room (for example) according to guest wishes or book a table in the restaurants; the guest can inform you of any special requests before arrival. in hilton worldwide, the guest still needs to come to the reception to pick up the key.
yes, because i have never used it before.
yes, it will make the process easier.
yes.
it is faster.
yes. because it would be great for millennials.
yes, because the waiting would be much reduced, there would be no stress in check-in and check-out.
only for early adopter clients unless they brand themselves as an innovative chain.
yes
yes. for regular hotels, i would book a room and check in upon arrival. however, with hilton's app, i would upgrade or purchase additional products due to the information available on the app. this may include ordering a bottle of champagne, adding lunch or dinner, packages, and more, which maximizes their profits.
yes
yes, as the majority of the guests are accustomed to the latest technologies and prefer when the ordering process is not too time-consuming.
yes, because it's a great marketing move for the company. it's also the easiest and fastest way for the guests.
yes, because it is faster for the guest to check in when they arrive, and for the staff, it is also better because they do not have a huge line in front of their desk, allowing them to give the customers more time.
sure, saving time for employees and customer satisfaction may increase.
yes, it helps the guests update information from the hotel and save time.
yes, it saves time and money.
it is because it simplifies the process, but it loses the personal touch.