Technology innovation in hospitality industry
Hello everyone! My name is Jelena and I am a hospitality student. This survey is part of my research project. I am researching how the latest technology trends influence hospitality industry. Please take 5 minutes to answer these questions and help me to collect the answers. Thank you very much!
Your gender?
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Your age
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Your nationality?
- indian
- indian
- indian
- indian
- indian
- indian
- indian
- hungarian
- indian
- india
What is your occupation?
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How often do you travel?
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How do you book your vacations?
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What type of transportation do you use in order to get to your travel destination?
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Did you have a chance to check in into the hotel via mobile check-in apps?
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For you, what is the most important thing a hotel should have?
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10. Is it important for you to have WiFi in the hotel?
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Do online reviews influence your choice when booking a hotel?
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Can you describe in your own words what innovations means to you?
- innovation means producing new ideas to improve qualities or create new strategies for your plans.
- na
- that provide you living with ease
- innovations can positively impact our lives.
- unique development
- in the hospitality industry, innovation, in my opinion, is to promote much easier and quicker customer services, from hotel bookings made by customers to their check-in and check-out. communications should be much easier to meet customers' needs.
- new tools that assist in the development of hotels to thrive in the market.
- advanced technology is used.
- its most
- safetyue
Hilton Worldwide has introduced their latest service that allows the guest to check in and out, choose a room and make extra requests and purchase all through the smartphones. Do you think this innovation is beneficial for the hotel company? Yes/No (please state at least one reason).
- yes, it is beneficial for the hotel company as they can select the services through the mobile application.
- na
- yes
- yes, it is very helpful. we can book rooms anytime and anywhere.
- yes, a person can easily make a booking.
- yes. because nowadays life has become so fast and swift that many of our daily tasks can be completed within minutes. if you have a smartphone in your hand, everything becomes so easy, from buying grocery items to online bill payments, from purchasing movie tickets to buying property. so why not book hotels?
- yes: it makes the service faster.
- yes, the staff is reduced for technology.
- i like to visit new places.
- yes - convenience
If you would be General Manager of a hotel, would you consider introducing this innovation in order to lower the costs (hiring less staff)?
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If your answer to a previous question was NO, please explain why?
- because technology means more money.
- 请提供需要翻译的内容。
- you have only one chance for a first impression, and that’s the staff that works at the front desk. also, you always need some suggestions and a nice smile from the staff to make your day.
- it's a service that will always succeed with person-to-person interaction (requires the `human` factor).
- because the hospitality industry is about service and it's intangible, which cannot be replaced with devices.
- because hospitality means that the service takes care of and anticipates guests' needs. employees can also help make the hotel very unique.
- because i still believe people should have more interaction with guests, computers are still not smarter than people.
- i would introduce this innovation but not in order to hire fewer staff. i also like the idea of having a room key on the smartphone application (it will probably come soon).
- i think that the relationship between guests and employees is really important; if you have fewer staff, individual employees are not able to focus in detail on every guest.
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If your answer to question number 14 was YES, do you think there would be less or no interaction between the guest and hotel staff?
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