If your answer to a previous question was NO, please explain why?
i can introduce that innovation, but if not, fire people. because still, computers are not able to solve some problems that a person can in real life.
because i still think hotel staff should interact with guests for a better guest experience.
the app may reduce check-in, although there are customers who would prefer using the old method. it is common that hospitality technology does not provide the same human interaction. therefore, staff are one of the main requirements to achieve customer satisfaction, through interaction, service, and hospitality. however, the app would benefit my organization by maximizing profits as people would add extra services to their reservation.
yes
i still believe that there should be the same amount of staff because there are always many tasks that need to be done in the front office.
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because according to me, the hospitality business has to be served by people and not machines.