Technology innovation in hospitality industry

because technology means more money.

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you have only one chance for a first impression, and that’s the staff that works at the front desk. also, you always need some suggestions and a nice smile from the staff to make your day.

it's a service that will always succeed with person-to-person interaction (requires the `human` factor).

because the hospitality industry is about service and it's intangible, which cannot be replaced with devices.

because hospitality means that the service takes care of and anticipates guests' needs. employees can also help make the hotel very unique.

because i still believe people should have more interaction with guests, computers are still not smarter than people.

i would introduce this innovation but not in order to hire fewer staff. i also like the idea of having a room key on the smartphone application (it will probably come soon).

i think that the relationship between guests and employees is really important; if you have fewer staff, individual employees are not able to focus in detail on every guest.

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i can introduce that innovation, but if not, fire people. because still, computers are not able to solve some problems that a person can in real life.

because i still think hotel staff should interact with guests for a better guest experience.

the app may reduce check-in, although there are customers who would prefer using the old method. it is common that hospitality technology does not provide the same human interaction. therefore, staff are one of the main requirements to achieve customer satisfaction, through interaction, service, and hospitality. however, the app would benefit my organization by maximizing profits as people would add extra services to their reservation.

yes

i still believe that there should be the same amount of staff because there are always many tasks that need to be done in the front office.

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because according to me, the hospitality business has to be served by people and not machines.