Technology innovation in hospitality industry

Hello everyone! My name is Jelena and I am a hospitality student. This survey is part of my research project. I am researching how the latest technology trends influence hospitality industry. Please take 5 minutes to answer these questions and help me to collect the answers. Thank you very much!

Results are publicly available

Your gender?

Your age

Your nationality?

What is your occupation?

How often do you travel?

How do you book your vacations?

What type of transportation do you use in order to get to your travel destination?

Did you have a chance to check in into the hotel via mobile check-in apps?

For you, what is the most important thing a hotel should have?

10. Is it important for you to have WiFi in the hotel?

Do online reviews influence your choice when booking a hotel?

Can you describe in your own words what innovations means to you?

Hilton Worldwide has introduced their latest service that allows the guest to check in and out, choose a room and make extra requests and purchase all through the smartphones. Do you think this innovation is beneficial for the hotel company? Yes/No (please state at least one reason).

If you would be General Manager of a hotel, would you consider introducing this innovation in order to lower the costs (hiring less staff)?

If your answer to a previous question was NO, please explain why?

If your answer to question number 14 was YES, do you think there would be less or no interaction between the guest and hotel staff?