Can good quality of service in a hospitality business affect customer's decision on choosing a service/product to purchase/consume?

In a short answer, what does the term "Service Quality" mean to you in the hospitality context?

  1. one of the most important aspects
  2. ultimate quality
  3. the type of service that is offered
  4. attitude and presentation
  5. the service is available to satisfy all my needs.
  6. putting effort to satisfy your customers
  7. quality of service
  8. fast respond
  9. high standard
  10. that the customers' needs are met.