Can good quality of service in a hospitality business affect customer's decision on choosing a service/product to purchase/consume?
for me, when the service is finished (if it's a hotel when i checked out), i feel thankful to everyone or not.
service quality means meeting customer expectations.
it means to meet my needs and treat customers kindly and patiently.
the way the service can be measured
good staff
perfection
having everything done in no time upon request
the servers' behaviors and how they handle situations when guests complain.
meeting customer needs
the quality of the service