(N) The survey of factors affecting the customer loyalty in airline industry

13) Why do you think it is worth /not worth to continue joining this program? Why do you think this program is worth/not worth participating in?

  1. have a chance to upgrade
  2. not always have a trip
  3. obtain free tickets
  4. enjoy discount
  5. not much different from the one who hasn't joined
  6. not many benefits
  7. low discount percentage
  8. obtain free tickets
  9. have gifts
  10. have a chance to upgrade