(N) The survey of factors affecting the customer loyalty in airline industry

13) Why do you think it is worth /not worth to continue joining this program? Why do you think this program is worth/not worth participating in?

  1. not always have a trip
  2. upgrade
  3. save miles
  4. obtain free tickets
  5. upgrade to business class
  6. low discount percentage
  7. free gifts
  8. save miles
  9. to obtain free tickets
  10. discount